Shipping policy
Thank you for shopping with SunDoze! We’re committed to getting your order to you as quickly and reliably as possible. Below is everything you need to know about how we ship.
Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and public holidays).
- You will receive a confirmation email with tracking information once your order has shipped.
Shipping Options & Rates (South Africa Only)
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Courier | 2–5 business days | R150 flat rate |
| Orders over R1000 | 2–5 business days | Free Shipping |
Delivery time may vary based on location (especially rural/outlying areas) and external courier delays.
International Shipping
We currently ship only within South Africa.
If you're outside SA and interested in our products, feel free to contact us at Info@Sundoze.co.za — we’d love to hear from you.
Tracking Your Order
You’ll receive a tracking link via email once your order has been dispatched. You can use this to track your delivery in real time via our courier partner's website.
Shipping Issues or Delays
If you experience any delays or problems with your delivery, please contact us at Info@sundoze.co.za.
We’ll assist you in resolving the issue as quickly as possible.
Damaged or Lost Items
If your package arrives damaged, or you suspect it’s been lost in transit:
- Please contact us within 7 days of delivery.
- Include your order number and clear photos (if applicable).
We’ll assess the situation and offer a replacement or refund if eligible.